We hope you are happy with you purchase from Freight Shop Ltd but if not we can offer a refund on any item as long as it is returned in its original sealed packaging and in saleable condition within 20 days of purchase. Please note however we are unable to reimburse postage costs incurred. Any returns must have the original or a copy of the receipt enclosed as proof of purchase.
If you receive a damaged or faulty item, please contact us and we will do our best to resolve the matter as soon as possible.
Many of our items are handmade and have specific care instructions which are listed below each item online. We are therefore unable to provide a refund for an item where instructions have not been followed. If you have any queries please do not hesitate to contact us at - firstname.lastname@example.org
We aim to process orders on the same day however during busy periods such as Christmas please allow 3 - 5 working days for all orders.
Orders to the UK over £150 will receive Free Shipping.
We use a combination of Royal Mail and courier depending on the size of the parcel. Postage for Uk delivery is charged at a rate of £5.00 per order.
For European shipping we charge a rate of £20.00 per order.
For orders outside of Europe we charge a rate of £50.00 per order.
Please note that customers outside of the European Union (EU) may be eligible to pay local customs or duty charges; these are not included in your payment to us and must be handled in the country of delivery.
Please allow up to two weeks for delivery of international orders.
Customers placing an order internationally please ensure you leave a telephone number as couriers will need to contact you for delivery.
We do not add extra charges for our packaging and where possible we will recycle packaging we receive.
Freight Shop Ltd.
5 Wallands Crescent
Company Nº 08987735
Date of incorporation - 09/04/2014
t. 07470 023 281