FAQs

The Freight shop is in the centre of Lewes at 196 High Street. We are a 5 minute walk from the train station and all main bus routes that travel through Lewes stop on our street. 

There are several car parks within easy walking distance including West Street (good if avoiding walking uphill), East Street, Friars Walk, as well as Brook Street and Spring Gardens (both good for all-day parking). 

As well as the Freight shop there are lots of great reasons to visit Lewes. Try Pastorale Antiques, the Grange Gardens, and The Pells Pool lido just for starters! Coming soon: Take a look at one of our Lewes guides here. 

It's no secret that we love food and there are some great places to eat and buy ingredients here in Lewes. Take a look at one of our Lewes guides here.

It's best to just spot clean when required. Avoid using water that is hot and avoid rubbing or wringing as this can agitate the fibres and cause felting. Should you wish to clean the whole blanket, we suggest dry cleaning. Find our range of blankets here.

It's best to just spot clean when required. Avoid using water that is hot and avoid rubbing or wringing as this can agitate the fibres and cause felting. Should you wish to clean the whole blanket, we suggest dry cleaning. Find our range of blankets here.

Blankets rarely need washing and it's best to just spot clean when required. Find our range of blankets here.

We have several types of blanket available, lambswool blankets, superfine lambswool blankets, alpaca blankets, and cashmere blankets. All Freight blankets are designed by us and made here in the UK. You can find out more about our alpaca blankets here, and about the mills where they are woven.

The quality of a blanket depends on firstly the choice of yarn, and the mill that weaves them. By designing all our own blankets we ensure the highest quality at every stage from design to weave. Natural fibres provide the most warmth which is why our blankets are made using all natural fibres including alpaca, lambswool, and cashmere.  You can read the story of how we created our latest blanket here.

For the warmest throw or blanket, natural fibres such as lambswool, cashmere, and alpaca are best. Find our full range of blankets here.

Lambswool blankets are ideal for keeping warm. The natural fibres of lambswool are soft to the touch and their structure means that they trap air to keep you warm even on the coldest days. Find our full range of blankets here.

Cashmere is best known for being incredibly soft. Cashmere is available in a range of beautiful natural colours which you can see in our range of undyed cashmere scarves and blankets. You can find our undyed cashmere pieces as well as all our undyed textiles here.

Cashmere is a premium product best known for being incredibly soft. Cashmere is even softer than wool. Cashmere is available in a range of beautiful natural colours which you can see in our range of undyed cashmere scarves and blankets as part of our Undyed Textiles collection.

All of our jumpers and knitwear can be hand washed (or machine washed on a trusted delicate wool setting). For best results, dry flat to avoid any distortion of the garment. 

The short answer is of course that this is totally up to you! Our best loved classic Freight jumper shape is designed to have a very flattering slight cropped length and bracelet length sleeve meaning you can choose a your standard clothing size for a standard fit, or go for a larger size to achieve a loser fit which won’t leave you looking swamped.

As a general guide, the jumper sizes are below
Women’s Jumpers standard fit:
XS UK 6-8
S UK 10
M UK 12
L UK 14
XL UK 16

The unisex cable jumpers come up larger so we recommend that women size down.

We have three Freight jumper designs in our women’s range, and two in our men's range, along with our unisex cable jumper design. These jumpers are available in a range of colours, some of which are 100% lambswool and other colours are a mix of lambswool and cashmere. All Freight jumpers are designed to be lightweight and really warm, making them ideal for layering. 

Because of the straight fibre of alpaca yarn, it doesn't trap bacteria in the same way that other fibres do so they don't need to be washed with every wear. Washing the socks less frequently is good environmentally and also extends the life of the socks. Find our beautiful alpaca sock ranges here.

Alpaca is a fantastic soft yarn which is more durable than cashmere, meaning alpaca socks last really well and they're easier to care for. Find our all our beautiful alpaca socks here.

We recommend that our alpaca socks are either hand washed, or machine washed on a trusted delicate or ‘handwash’ setting, and no hotter than 30°. Because of the straight fibre of alpaca yarn, it doesn't trap bacteria in the same way that other fibres do so they don't need to be washed with every wear. Washing the socks less frequently is good environmentally and also extends the life of the socks. Find our beautiful alpaca sock ranges here.

Alpaca wool is a soft and durable fibre that lasts really well. All our Freight products are designed or chosen to last well and wear even better, and these alpaca socks are a great example of this approach. Find our beautiful Alpaca Socks here.

Alpaca wool is a very soft material and even those who find lamsbwool to be itchy usually find alpaca to be soft and comfortable when worn against the skin.

One of our best loved products is our alpaca socks. They're known for being super soft and lasting wear after wear. 

We are such big fans of alpaca that we even designed our own alpaca yarn. This beautiful alpaca merino blend is undyed to celebrate the natural colour of the fibre and has been woven into our collection of Alpaca Blankets.

Vetiver is a scent that is bright and fresh with earthy undertones. It can often be found in a classic cologne.

Our signature Vetiver & Oakmoss fragrance is included in a wide range of products including hand cream to our scented candle. 

The Freight wash can be used for many applications! The organic castille soap base is very versatile and although we designed it as a hand & body wash it can also be used to handwash clothing.

The best way to clean the outside of your pepper mill is with a soft damp cloth. If you want to, it is possible to polish the brass mills to achieve a shiny golden finish however we love them for their beautiful and unique patina that they develop slowly over time. 

To clean the inside of your pepper mill simply remove the screws in the base and the whole mechanism can be taken apart and gently brushed clean with a dry lint-free cloth or brush. You can find out more about our brass pepper mills and our nickel pepper mills on their individual listings.

Occasionally your pepper mill will benefit from a quick clean to restore it to full working order. The best way to do this is to simply remove the screws in the base and the whole mechanism can be taken apart and gently brushed clean with a dry lint-free cloth or brush. You can find out more about our brass pepper mills and our nickel pepper mills on their individual listings.

Our pepper mills are very durable as they are made from solid cast brass with a steel mechanism that has no plastic components. You can find out more about our brass pepper mills and our nickel pepper mills on their individual listings.

Yes, all our stoneware mugs are microwave safe.

Yes, all our bone china mugs are microwave safe.

It is best to handwash the pieces in our bone china and stoneware collections, using warm soapy water.

Candles made from paraffin can be made using different grades of paraffin. We select only high grade paraffin for our colourful candles to encourage a clean and even burn.

Beeswax candles are best known for their distinctive golden colour and their delicate and beautiful scent. Beeswax is a natural material which requires minimal processing (reducing its impact on the environment) in order to be made into the candles we burn at home. Beeswax is particularly well suited to tapered candles and pillar candles, both of which we source and all of which are made here in the UK.

As the name suggests, beeswax is only made by bees so the supply of this precious material is limited. Beeswax is a natural material which needs to be carefully handled to create candles. You can find our beeswax candles here. 

The best scented candles are made using a high quality wax and a carefully designed fragrance. The Freight scented candles are made with a sustainable soy wax base, chosen for a clean and even burn, and this is combined with our own signature fragrances. The candle jar has been carefully designed and each one is made by our potter in Stoke on Trent.