Refund policy

We hope you are happy with your purchase from Freight HHG but if not we can offer you a refund on any item as long as it is returned in its original sealed packaging and in saleable condition within 20 days of purchase. Please note that we are unable in refund any packaging and postage costs incurred. Any returns must have the original or a copy of the receipt enclosed as proof of purchase. 

If you receive a damaged or faulty item, please contact us and we will do our best to resolve the matter as soon as possible. 

Many of our items are handmade and have specific care instructions which are listed below each item online. We are therefore unable to provide a refund for an item where instructions have not been followed. If you have any queries please do not hesitate to contact us.